Support
Using the app? It lives at app.verrafield.com.
Getting help
Email support@verrafield.com and a real person will answer. If something is broken, include your device model, your iOS or Android version, and roughly what you were doing when it happened — it saves a round trip.
How do I reset my password?
On the login screen, type your email address in the Email box, then tap "Forgot password?" underneath the Login button. We'll email you a link — open it, pick a new password, and sign back in. The link expires after about an hour. If it doesn't arrive within a few minutes, check your spam folder, or email support@verrafield.com and we'll reset it manually.
I can’t log in — what should I do?
First, make sure you’re using the email address your admin invited you with. Common typos are missing letters (e.g. "baroofing" vs "baroofings"). If you still can’t log in, ask your account admin to trigger a password reset from the Manage Reps screen.
A house I added isn’t showing on the map.
VerraField works offline: your changes are queued on your device and sync when you regain a signal. Confirm the queue is empty by pulling down on the Leads screen to refresh. If the pin still doesn’t appear, email us with the approximate address and time you added it.
How do I share a lead with a teammate?
Use the "Add Passenger" button on the Home tab. Once paired, any status change you log will credit both of you (50/50 split). Tap the passenger chip again to unpair.
What data does VerraField collect?
We collect only what’s needed to run the CRM: your login email, name, your location while the app is open (for pin drops), the leads and activities you log, and any photos you upload. We never sell or share your data with third parties.
How do I delete my account?
Open the Account tab, scroll to the bottom, tap "Delete Account," type DELETE to confirm, and tap "Permanently delete my account." This permanently removes your login and personal information. The leads and sales records you created belong to your organization and are reassigned to your account owner. Account owners should contact NextVerra at zdavenport@nextverra.com to close their account.
The app is running slowly or crashing.
Try closing and reopening the app. If that doesn’t help, sign out and back in. Persistent problems: email support@verrafield.com with your device model, iOS/Android version, and a rough description of what you were doing when it happened.
Privacy
What we collect and why is set out in full in our Privacy Policy.